The comedian saying black guests smuggled liquor in shampoo bottles and referring that we won’t rob you is in very poor taste especially in a crowd lacking diversity. IMO these jokes fuel the fire. I also question the choice/motive of hiring a black comedian to spew out racial stereotypes to a predominantly non black crowd.Yeah, it’s a NO for me.
Hmm. 🤔 I hadn't thought of that. It was Day 1 so I didn't yet realize how few of us were on the ship. You may have a point but it could also be an attempt at adding diversity as well. 🤷🏽♀️ Thanks for that perspective. 👍🏽😊🤗
Hi, I watched this video on tv and had to go to my phone to leave a comment, first thank you for sharing your review, people need to see a know that this happens, I really hope Princess sees this and make some very necessary changes, poor customer service is never acceptable, I have cruised on Princess before, I was in my late forties, I am african american and after a few hours I knew I wasn't going to like this, but I was on a cruise and made the best of it, I am now in my mid fifties and thought about trying Princess again, the ship looks beautiful but after watching this I will have to give it more thought, if I am spending my Hard Hard earned money, I want a good experience. I have been watching your videos since you started your channel, I love your videos and look forward to seeing more, Happy Hoildays. PS , that comedian was hilarious 😂😂😂
Awww, thank you. Your comment brought happy tears to my eyes. Thank you so much for the support & it's really great [unfortunately] to know I'm not alone in seeing the poor customer service. I'm not a picky person in that area but was wondering was I the only one?! Was really THANKFUL I hadn't booked it for a whole month cruise... that would've been dreadful! 😆😂 Thanks again and thanks for watching. Happy Holidays. 👋🏽🎄💜🛳
I just wanted to thank you for your honesty. You are part of the reason why I watch Black/African American RUclips channels, for your honesty when it comes to cruising. I, too, had a similar experience on a Princess Ship, the Majestic Princess. I swore that I would never cruise with them again. I was cruising then with my daughter. I came home and told my husband about our experience. He then booked another. We went on the Discovery Princess and loved it. I have been several times. My husband speaks five different languages, so maybe that helped. Try a different ship and see if your experience changes. Thank you for being yourself.
I really loved your video. It was so helpful and informative. We are frequent cruisers and had considered the Sun. I love that you went door to door to fix the noise problem! It is so frustrating that customer service didn't help you more. We just cruised on a Princess for the first time and noticed that they just weren't as friendly as other cruise lines.
So sorry you had a bad experience with Princess. I hope that the Management team sees this. May you have a Merry Christmas 🎄and a Prosperous New Year❤️🥳🎉
Can we get more info on how to get the deals booking the casino deals? I looked on your page and didn’t see any videos on that, can you link it if you have one or make a video diving into that.
Great vlog! I truly appreciate the blunt honesty, no sugar coating, just telling the truth/facts of what transpired during your cruise. Sorry you were not able to fully enjoy the first time experience cruising on that new beautiful ship, that really sucks ("free" or not doesn't matter). When you said that you took it upon yourself to go around to other cabins, knocking on other cruisers cabin doors and asking them to check the chair on their balcony, that surprised me 🤯 But then again, I didn't have to live with that noise, so no judgement here. I often overlook instances of poor service when I cruise and just deal with the things that might somewhat bother or annoy me, and that's something I need to get better at -- advocating for proper service during my cruise -- and not always letting things go and saying nothing about it to guest services.
Thanks for sharing that comment! 🏆 Most minor things, I overlook. 5 of my 6 siblings were/are extroverts & I learned early that "squeaky wheels get the grease" and later that "you teach people how to treat you" so nowadays, if the issue is big enough, I speak up. You are correct...I feel like I missed out on enjoying a very beautiful ship and experience by allowing other people's issues to ruin my cruise. For that, I regret, but I'm glad it was only a week and I have lots of new adventures to look forward to on upcoming cruises. Thanks for watching and I appreciate the comments. 🤗☀️🛳
🥰🥰you are my newest favorite vloger of cruise ship content!!!🥰 Thank you for the very honest review supported by video (no smiles 😢) while boarding. 🎄Merry Christmas!🎄 Love your content!! Keep up the good work!! Hopefully following in your footsteps soon!🥰🙏
People always dis Carnival, so I tried the others but did not feel the love. Plus, I am no longer spending my dollars where I am not valued. Thanks for the review. That's why I follow you.
Yessss! Carnival's party ship vibe is not for everyone, but the customer service has always been top notch and they treat me well! 🏆🙌🏽💯🛳 Thank you so much. 🌻🤗
Hi 👋🏾 I’m sorry you had such a poor experience. I’m a Princess 👑 Cruise Ship fan and I was so disappointed from the lack of customer service from the very beginning 😢I do hope you give them another chance. Not all the ships are bad. Happy Cruising ❤
I cruised Princess initially because of their itineraries and great on board programs. We are Elite with Princess and Celebrity. I would give Celebrity the edge only because as a BW traveling with my husband, I find some passengers on Princess to be slightly less "friendly." The one or two customer service issues that I've had on Princess were death with appropriately and swiftly. That may have been due to booking suites early on and now our Captain's Circle level. Either way, I'm going to enjoy my cruises.
I’m sorry you didn’t have a great experience. We sailed on the Discovery Princess a month ago out of Los Angeles, going to the Mexican Riviera. Princess spoiled me for sure, I’m vegan and I got a vegan menu every night and it was soooo good! We loved every bit of the cruise. Don’t give up on Princess. 😊
@@Goldwest I'm so glad you had a good time! I figured with all of the millions of customers, they must be doing something RIGHT! It'd take a miracle to get me back... fool me once, shame on you... fool me twice, shame on ME! 😂😆 Thanks for watching. 🏆
Thank you for sharing your experience. My plan was to try Princess next. Now I will pause and likely patronize another cruise line due to CS issues you mentioned with Eastern European staff and because of attitudes you encountered among some cruise guests. Women of color have choices when we travel. Keeping each other informed is key!
You're welcome. I was super nervous about sharing such a sensitive opinion but if I'm gonna be on RUclips, I gotta be me & tell the truth...even if it hurts. Millions of people, including black & brown folks, LOVE this cruise line and their experiences are/were different than mine. But yeah, they blew it with me. Only 1 chance to make a 1st impression and my impression is this is NOT for me! 🤷🏽♀️ Thanks for sharing and I wish you well on your future cruises no matter which line you choose. 🤗💜🛳
@@mldubose1903 My experience on Discovery Princess was near perfect! You should give it a try. We did sail out of Los Angeles, if that matters. Princess has spoiled me.
😂🤣 Hahaha. Not me. I feel like I'm in a secret world and afterwards like everyone is now in MY space! The spa is so peaceful and quiet then when I leave I have to deal with PEOPLE AGAIN! UGH!!! Can I just stay in the spa forever?! 🤣😂🤷🏽♀️ Thanks for watching. 🛳
I’m so sorry to hear that you didn’t have a good experience on Princess. I’ve always found their staff very friendly and outgoing. You should try again departing off the west coast - more diverse. I’m glad you were able to connect with some good people though. Love your white shirt and the yellow Sun necklace. I feel like I need them in my life 😊
😄💜 Thank you. The shirt is very comfy & the sun necklaces are super cute. I'd really love to sail on this ship... I just need them to FIRE EVERYBODY and get some REAL hospitable staff onboard. 😂🤷🏽♀️🤦🏽♀️🤣🎉🤗🛳
😳😳no charge for laundry!!😳 Most cruise lines don’t even have a self laundry and if they do there’s a hefty price! Love this!🥰 Bible study and Spanish classes!!🥰🥰I’m in!!🥰🥰
I love the different foods on this ship, as well as, all the dance lessons offered!!! I’m not sure, but I think I may like this ship but customer service and people thinking they’re “privileged” , I can’t deal with; I can look over a lot, but….that along can be a dealbreaker for me! That tour guide fellow, Vaughn, he’s a fashionista, did you notice his outfit? Oh, one more thing, I was stationed in Europe for three years and there was plenty of times I would be shopping in local stores and we, Americans was overlooked, locals would step in front of us and get served while we was in lines. Not all the Europeans, but most, or put your change on the counter instead of your hands. Not sure if raised that way, but they can be trained to do better if being placed in customer service of mostly Americans! Thanks for sharing, see you in the next video!!! Happy Birthday, Happy Cruising, and Merry Christmas 🌲🎅🏽🎁🛳️🛳️
😂 Birthday? Ummm, well, it's Jesus' birthday! 😂 Wow. Thanks for sharing your experience. Now I'll know what to expect when I go because I didn't realize that. I totally agree about the dealbreakers! A smile and some common courtesy go a LONG way. Thanks for watching. 🤗💜🛳
Hi Lynelle! It seems the cruise industry is forgetting about customer service and how important it is in the overall experience of their guests. I just got back from a Viking Rhine River Christmas Market cruise. This was the trip of a lifetime for me and my son and although we enjoyed it overall, I was incredibly disappointed in the service of most of the employees. No smiles, no greetings, no making me feel like they were happy for my business. We had to flag down waiters to bring us menus, order drinks, etc. I expected 5-star treatment for the price we paid and it was 3 star at best.
@doreenhayden-cote553 Oh wow! Thx for sharing that. Now I know I'm not alone. I was SHOCKED that I didn't getting good service & thought maybe I was doing something wrong! Sorry that happened but your comment actually makes me feel better that I'm not alone. I made sure to voice my issues on the survey. Hope it doesn't fall on deaf ears. Thx for watching & commenting. 🌻🛳
Very interesting yo hear all of your observations on the Princess Ship. My wife and I have only sailed on Carnival. Our daughter and her husband did a Royal Caribbean cruise for the first time a few weeks ago. Thanks so much for all you do Lynelle ! God bless you !!!❤
😂😆Y'all are the BEST! A couple of other viewers are gonna fight you. Yeah, I heard about the notification bell being unreliable. Whatever was meant to be will happen. Thanks for watching. 🏆🙌🚢
Thanks for sharing. Perhaps, the Executives at Princess Cruises Lines (PCL), will view your video for training purposes and retrain their staff on the value of Customer Service, especially with being a NEW ship. I couldn't imagine being a newbie on PCL and feeling lost. 😕 😔 🙃 The Cupid Shuffle and the Wobble are my 💃🏽 💃🏽 💃🏽 💃🏽, along with the other dance classes!!! It's a nice necklace token. I love the "NO Charge" for the laundry services. I guess it was a llllloooonnnnggggg 7 day cruise. N E way, this was my first time hearing about a Bible Study also, which is good. I like the Español class also. I DON'T know WHAT our team is doing. 😠 I'm BIG on Customer Service and it would have been a HUGE issue for me with the noise, room changes, room cleanliness, etc. 😠 😡 🥳 🎉 🎈 🎊 🚢 ⚓️ 🛳
Great review! I'm a foodie- hence my faves are Virgin Voyages and Celebrity. Poor customer service is a no for me and the clear lack of DEI with respect to marketing their product is also a no for me. There were very few POC on Celebrity but I felt welcome because the staff and other sailors were amazing. I do like the later breakfast on Princess because I don't get up early on vacation. I also like the free laundry, great food and spa.
Oh, wow. Thanks for sharing that. I would like to try Celebrity, even if it's not a free cruise. From other vlogs and comments like yours, I think I would like their cruises! Thanks. 🤗🛳
Hey Lynelle, wow, what a summary. I even got Kirk to watch your whole video. You do a lot of different activities than us, so it was great to see your perspective! We actually cancelled our SUN PRINCESS, and are doing SKY instead, before going on the next transatlantic. Anyway, thanks for the video. ❤❤ merry Christmas and happy new year. Tori, KirkToriStory
Glad you enjoyed the video. Other commenters are saying try SKY so, I'm excited to hear your feedback on that ship. I'll be looking for that video. Thanks. Merry Christmas and Happy New Year to you both! 🎉🎄🤗🛳
Thank you for sharing all about your experiences. I love Princess Cruise Line because they are a bit more calm and sophisticated, thus the older crowd. No shade intended. When I was younger Royal Caribbean was fabulous and Carnival was fun - however Princess' food is superior! ❤ keep cruising Sis. I'm sailing to South Carribean in March. Hawaii in October and Trinidad in January 2026, all free. Maybe we'll catch up😊 much love ❤️
Yes. I agree the food that I did eat was definitely superb! 🏆Wow! You're rockin' it with the free cruises! 🙌🏽 I don't think I knew there were cruises to Trinidad! #LearnedSomethingNew!!! Thanks for watching. 💝🛳
Princess actually has priced out less than Royal and Carnival for a family of 4 with the Princess plus package and the added gratuities for the other 2 people for an inside cabin for the same sailing of the eastern Caribbean cruise at the same time of year for a 7-night sailing. Royal has become very expensive as they must pay for all the bells and whistles. We actually choose to sail princess because it is not a carnival with a party atmosphere and loud music.
🏆🎉💰 Nice that you were able to get a better value that way. Everyone's experience will definitely be unique. The Princess Plus is no good to me because I don't typically get wifi for the whole cruise & I wouldn't use the beverage package. I'm glad it works for you. 👍🏽🛳
Thanks for sharing. I was offered a Princess comped casino cruise and never picked one out. Not sure I’d even try now hearing your experience on the newest ship. I would also say that non friendly crew would be a turn off to me. I am D+ on Royal and it is sometimes a let down when I can’t get the same loyalty perks (even on sister ship Celebrity). At least you got to experience it. I tried Virgin on a match comped and it was a one and done for me on that line (for so many reasons, but CS was awesome). Happy Holidays and New Year.
😂🤣 Yeah, I didn't even apply for Virgin's free cruise. I'm judging them from other content creators and I'm pretty sure I would NOT like them! 😇😂 I don't regret going on Sun. Really glad I got to see for MYSELF what it's all about! Thanks for watching this video. 🤗🌻🛳
If they aren't friendly and helpful I wouldn't cruise with them. I did a cruise on Norwegian and the staff was friendly, but every time I asked a question, they always gave me the wrong answer. None of the staff was able to give me a single correct answer it was pathetic. I stopped asking for help and figured everything out 9n my own. So sad
I was loyal to Princess for decades, but after my last cruise earlier this year, I won’t book with them again. Customer service was awful. I don’t understand what has happened but it was bad. Guest services was pretty nice because when you are Elite status they pull you to the front of the line, but the problem didn’t get resolved. We were told by the room steward that they had bed bugs two doors down from our cabin. It just did not get better for the 11 days we were onboard. No more Princess for me.
Wooooow! Thank you for sharing that. Sad that happened and yet glad I'm not alone with this bad experience. I hope they get more consistent with better customer service for their loyal cruisers but I'm with you... it's a NO for me. Thanks for watching. 🤗🛳
Hey. 👋🏽 I write them in a notebook and just check the dates before I book a new one. I will admit that I almost double booked once bc I didn't write a cruise down, but I've never made that mistake and am more careful after that. 🫤🛳
Ive never been on a cruise and it’s the one thing I’d love to do. What cruise ship would you recommend for first time cruisers, your age, but would like a drink package and don’t want to go broke. Help a girl out please.
🤗😆 I don't drink, so I can not help you w/ that part, but this video will teach you how to find the most affordable cruises. For a newbie cruiser, I recommend a 5 day cruise on Carnival if you're looking for a party vibe and on Royal Caribbean if you're looking for a relaxed vibe w/ the best customer service. 🤗 a 2 or 3 day is gonna be more like a booze cruise and have a rowdier bunch of passengers, a 7 day or longer might be too long if you decide you hate cruising. 🛳 ruclips.net/video/cHiZcymJDDQ/видео.htmlsi=TqJRrVCMnfzmL9IX
I’m so sorry you didn’t enjoy everything about your trip. I am platinum with princess and I’d have to say every ship is different with that being said sun princess is a new ship and I heard a lot different then their royal class ships . I think you should give the other ships a chance before you decide not to cruise with princess ever again. I would definitely recommend Sky princess, enchanted princess , regal and I’m going in sun for the first time in March 2025. I hope and wish you great trips in the future
OK, you're another person who says to try other Princess ships, so, maybe. One day. Maybe. I'd love to hear your thoughts as an experienced Princess cruiser on what you think of Sun after you sail. If you remember, please come back and leave a NEW comment about it. ***RUclips is not good about notifying me about replies but I'll see all NEW comments. Thanks for sharing. I appreciate you. 🤗🌻🛳
Use oxy white revive, it comes in tablet form, and will keep your whites snowy white. Try it on your white top before you toss it, you'll be surprised! I use them on my husbands t-shirts and the older ones are just as white as the newer ones
Wow I saw that dis, when you said that you didn't drink. I want to cruise inexpensively cause I want to bring my grands with me on a retired teachers budget. What do you do with all your furnishings, since you are living on cruise ships.
@casswms Hi & welcome. I don't have any furnishings. I sold everything and now I travel w/ just a carry-on & a backpack. Please check out other videos on the channel and let me know if you still have questions. Here's a video I think you'll like. ruclips.net/video/NNt5_x4Dw-g/видео.html
I would love to know this too. I know Royal Caribbean will match status among their 3 brands [RC, Celebrity & Silver Sea] but I haven't heard that about Carnival Corporation... 🫤🤔😊
Thanks for sharing this video. I have been considering trying out Princess Cruise Lines, but after viewing your video, I think I will pass. Customer service and feeling welcome are non-negotiables for me.
I’ll stick to all inclusive resorts like secrets. I don’t want to have to worry about paying for a cup of coffee or a soda let alone a glass of wine at dinner. Secrets has it all together top notch.
Valuable evaluation that this company might review and benefit from. People actually get paid for doing this type of evaluation. Spot checks. Are you about to get a job offer? Who knows. Just say no if they call, youre having too much fun.. make this a full time job and it will be so bad. They will all be wanting you hopefully with the free cruise offers, in your future. Cha-ching$ for you and priceless for the cruise lines. The food and view is about all that interested me.. casino-no, circus-no, booze-no, barber-bald, dancing-maybe, raffles-maybe. Im 60 and I like variety of people.. age and otherwise too. Not impressed either. Customer service is most important because sometimes they are the most interesting people on the cruise. Thanks for the 411
Princess Cruises is mostly 50+. Fewer younger fighting drunk people, people acting crazy or getting into fights, and a lot fewer children. Holland America is mostly 65+ and especially the longer cruises because those are mostly retired. There will be a few younger people, but mostly guests will be older.
😆🤗So I hear. I have been cruising on RC & CCL since 2001. This year, I did 15 cruises on RC & 11 on CCL. NEVER have I seen ANY of that. I know it happens...I see the YT vids. I heard that Princess was supposedly a "better" crowd and that HAL is old people. In MY personal experience so far, ALL OF THAT has been WRONG!!! 🤗💗🚢
@@PovertyToParadise Princess is usually "moneyed" older people which means you don't have to worry about anything you have when you lay it down somewhere. (I've been on CCL and asked a barboy on the Lido deck and asked him if I could make a ladies room run and leave my stuff on my chair; his response - "not with these people. I've been on 10 CCL). I've been on a 4-day HAL when they had a new ship and it was fun and there were lots of old people there, but some young ones too since it was only a 4-day cruise. But the bartenders on HAL told my friend that usually by 9:00 p.m. everyone is in their cabins getting ready to go to sleep; but this is on the LONG cruises 30 to 180 days for HAL.
Oh too bad about the customer service on Sun Princess! I had heard its design is not conducive to intuitive ship exploring. I like the smaller older ships. I didn’t have any problems on the Crown when we went to Alaska from SF. Princess does have issues with the fact that there is not enough room in the Dome or Theatre for everyone to attend on the Sun specifically! Therefore the folks who always show up early to get a seat WILL probably be the older, or Premiere Package folk or Princess Elite Level of the Captain’s Club. There have been lots of ship tours about the Sun on You Tube so for more info I recommend folks to watch there. The Sun doesn’t appeal to me personally, I like smaller Princess ships where you can connect with the crew on a more personal level. You are probably right about the European crew cultural differences (I have heard You Tubers mention that on purely European cruise ships as well. ) I’m just hoping that this newer design that will also be on the new Star Princess will be improved! ❤
Oh, that's an interesting perspective. I actually like the design of the ship [except the limited seating] and felt each area was separate and didn't run over into each other. Everyone has different preferences. I hadn't thought about the elite statuses being the more mature guests, but that totally makes sense!!! Thanks and thanks for watching. 🤗🛳
Ok I am going to confess, we were young and poor, hubby was in college, had 4 kids under the age of 7..we won some concert tickets..the point is not only do black people sneak booze in to a concert, but my Spanish hubby and this little white girl we did it too..I put it in a empty hand cream bottle. 😊
They are all grown up..ages 40, 39 and twins 37..and 9 grandkids. Hubby graduated from college, then I went about 10 years later and graduated. Education is so important, if we could do it with 4 kids and booze that tasted like lotion, anyone can..😅 Love your channel.
Oh that’s sad, but it seemed like you didn’t really give it too much of a chance but I understand we all feel what we feel. I am disappointed about the customer service usually it’s top-tier.❤
👀 I didn't give it much of a chance? I think you watched a different video. 🫤😎 I gave them LOTS of chances. Sometimes we fail tests, and they definitely deserved a low score this time. They have millions of loyal guests so I'm certain others are not receiving the same treatment I was given. It's a no for me. 🌻🤗
The comedian saying black guests smuggled liquor in shampoo bottles and referring that we won’t rob you is in very poor taste especially in a crowd lacking diversity. IMO these jokes fuel the fire. I also question the choice/motive of hiring a black comedian to spew out racial stereotypes to a predominantly non black crowd.Yeah, it’s a NO for me.
Hmm. 🤔 I hadn't thought of that. It was Day 1 so I didn't yet realize how few of us were on the ship. You may have a point but it could also be an attempt at adding diversity as well. 🤷🏽♀️ Thanks for that perspective. 👍🏽😊🤗
You are my new favorite! I love your honest and objective reviews. Thank you for sharing your journey.
Wow, thank you for the kind words! & thanks for watching. 🌻🤗🛳
Hi, I watched this video on tv and had to go to my phone to leave a comment, first thank you for sharing your review, people need to see a know that this happens, I really hope Princess sees this and make some very necessary changes, poor customer service is never acceptable, I have cruised on Princess before, I was in my late forties, I am african american and after a few hours I knew I wasn't going to like this, but I was on a cruise and made the best of it, I am now in my mid fifties and thought about trying Princess again, the ship looks beautiful but after watching this I will have to give it more thought, if I am spending my Hard Hard earned money, I want a good experience. I have been watching your videos since you started your channel, I love your videos and look forward to seeing more, Happy Hoildays. PS , that comedian was hilarious 😂😂😂
Awww, thank you. Your comment brought happy tears to my eyes. Thank you so much for the support & it's really great [unfortunately] to know I'm not alone in seeing the poor customer service. I'm not a picky person in that area but was wondering was I the only one?! Was really THANKFUL I hadn't booked it for a whole month cruise... that would've been dreadful! 😆😂 Thanks again and thanks for watching. Happy Holidays. 👋🏽🎄💜🛳
I just wanted to thank you for your honesty. You are part of the reason why I watch Black/African American RUclips channels, for your honesty when it comes to cruising. I, too, had a similar experience on a Princess Ship, the Majestic Princess. I swore that I would never cruise with them again. I was cruising then with my daughter. I came home and told my husband about our experience. He then booked another. We went on the Discovery Princess and loved it. I have been several times. My husband speaks five different languages, so maybe that helped. Try a different ship and see if your experience changes. Thank you for being yourself.
@@karlascottnolberto6716 oh wow! Thank you for sharing your experience. 🤗🌻
I really loved your video. It was so helpful and informative. We are frequent cruisers and had considered the Sun. I love that you went door to door to fix the noise problem! It is so frustrating that customer service didn't help you more. We just cruised on a Princess for the first time and noticed that they just weren't as friendly as other cruise lines.
Glad it was helpful! Thanks for sharing. Helps to know I'm not the only person who experienced this. Thanks for watching. 🛳
So sorry you had a bad experience with Princess. I hope that the Management team sees this. May you have a Merry Christmas 🎄and a Prosperous New Year❤️🥳🎉
Thank you & Merry Christmas to you too. 🤗🎄🎉🛳
Can we get more info on how to get the deals booking the casino deals? I looked on your page and didn’t see any videos on that, can you link it if you have one or make a video diving into that.
@amandabradford9952 ruclips.net/video/c72P3-Wyk58/видео.html
Great vlog! I truly appreciate the blunt honesty, no sugar coating, just telling the truth/facts of what transpired during your cruise.
Sorry you were not able to fully enjoy the first time experience cruising on that new beautiful ship, that really sucks ("free" or not doesn't matter).
When you said that you took it upon yourself to go around to other cabins, knocking on other cruisers cabin doors and asking them to check the chair on their balcony, that surprised me 🤯 But then again, I didn't have to live with that noise, so no judgement here.
I often overlook instances of poor service when I cruise and just deal with the things that might somewhat bother or annoy me, and that's something I need to get better at -- advocating for proper service during my cruise -- and not always letting things go and saying nothing about it to guest services.
Thanks for sharing that comment! 🏆 Most minor things, I overlook. 5 of my 6 siblings were/are extroverts & I learned early that "squeaky wheels get the grease" and later that "you teach people how to treat you" so nowadays, if the issue is big enough, I speak up. You are correct...I feel like I missed out on enjoying a very beautiful ship and experience by allowing other people's issues to ruin my cruise. For that, I regret, but I'm glad it was only a week and I have lots of new adventures to look forward to on upcoming cruises. Thanks for watching and I appreciate the comments. 🤗☀️🛳
🥰🥰you are my newest favorite vloger of cruise ship content!!!🥰 Thank you for the very honest review supported by video (no smiles 😢) while boarding. 🎄Merry Christmas!🎄 Love your content!! Keep up the good work!! Hopefully following in your footsteps soon!🥰🙏
Wow, thank you! Yaaaaaay! 🏆#CruisersUnited
😳😳no charge for laundry!!😳 Most cruise lines don’t even have a self laundry and if they do there’s a hefty price! Love this!🥰
People always dis Carnival, so I tried the others but did not feel the love. Plus, I am no longer spending my dollars where I am not valued. Thanks for the review. That's why I follow you.
Yessss! Carnival's party ship vibe is not for everyone, but the customer service has always been top notch and they treat me well! 🏆🙌🏽💯🛳 Thank you so much. 🌻🤗
Hi 👋🏾 I’m sorry you had such a poor experience. I’m a Princess 👑 Cruise Ship fan and I was so disappointed from the lack of customer service from the very beginning 😢I do hope you give them another chance. Not all the ships are bad. Happy Cruising ❤
I cruised Princess initially because of their itineraries and great on board programs. We are Elite with Princess and Celebrity. I would give Celebrity the edge only because as a BW traveling with my husband, I find some passengers on Princess to be slightly less "friendly." The one or two customer service issues that I've had on Princess were death with appropriately and swiftly. That may have been due to booking suites early on and now our Captain's Circle level. Either way, I'm going to enjoy my cruises.
I’m sorry you didn’t have a great experience. We sailed on the Discovery Princess a month ago out of Los Angeles, going to the Mexican Riviera. Princess spoiled me for sure, I’m vegan and I got a vegan menu every night and it was soooo good! We loved every bit of the cruise. Don’t give up on Princess. 😊
@@Goldwest I'm so glad you had a good time! I figured with all of the millions of customers, they must be doing something RIGHT! It'd take a miracle to get me back... fool me once, shame on you... fool me twice, shame on ME! 😂😆 Thanks for watching. 🏆
Thank you for sharing your experience. My plan was to try Princess next. Now I will pause and likely patronize another cruise line due to CS issues you mentioned with Eastern European staff and because of attitudes you encountered among some cruise guests. Women of color have choices when we travel. Keeping each other informed is key!
You're welcome. I was super nervous about sharing such a sensitive opinion but if I'm gonna be on RUclips, I gotta be me & tell the truth...even if it hurts. Millions of people, including black & brown folks, LOVE this cruise line and their experiences are/were different than mine. But yeah, they blew it with me. Only 1 chance to make a 1st impression and my impression is this is NOT for me! 🤷🏽♀️ Thanks for sharing and I wish you well on your future cruises no matter which line you choose. 🤗💜🛳
@@mldubose1903 My experience on Discovery Princess was near perfect! You should give it a try. We did sail out of Los Angeles, if that matters. Princess has spoiled me.
@@GoldwestGood to learn that you had a wonderful experience.
Omg I love me a spa day. I feel fresh as a new born baby afterwards. Ahhhh
😂🤣 Hahaha. Not me. I feel like I'm in a secret world and afterwards like everyone is now in MY space! The spa is so peaceful and quiet then when I leave I have to deal with PEOPLE AGAIN! UGH!!! Can I just stay in the spa forever?! 🤣😂🤷🏽♀️ Thanks for watching. 🛳
Great experiences
39:56 I think you need to do a separate story time video just about being "tried"!!! Cause WOW WOW WOW!!!
I’m so sorry to hear that you didn’t have a good experience on Princess. I’ve always found their staff very friendly and outgoing. You should try again departing off the west coast - more diverse. I’m glad you were able to connect with some good people though. Love your white shirt and the yellow Sun necklace. I feel like I need them in my life 😊
😄💜 Thank you. The shirt is very comfy & the sun necklaces are super cute. I'd really love to sail on this ship... I just need them to FIRE EVERYBODY and get some REAL hospitable staff onboard. 😂🤷🏽♀️🤦🏽♀️🤣🎉🤗🛳
Lol at HATED IT 😂 I love it, Merry Christmas
😆 Thanks for watching. Merry Christmas. 👋🏽🎄🛳
😳😳no charge for laundry!!😳 Most cruise lines don’t even have a self laundry and if they do there’s a hefty price! Love this!🥰 Bible study and Spanish classes!!🥰🥰I’m in!!🥰🥰
Right!!! Despite the downsides, there were some unexpected plusses!!! 🙌🏽🏆🎉
Bible study? That’s fabulous 🎉
When on my second cruise, we had a Sunday service in the library, led by those who attended. That was really nice.
Nice!
I love the different foods on this ship, as well as, all the dance lessons offered!!! I’m not sure, but I think I may like this ship but customer service and people thinking they’re “privileged” , I can’t deal with; I can look over a lot, but….that along can be a dealbreaker for me! That tour guide fellow, Vaughn, he’s a fashionista, did you notice his outfit? Oh, one more thing, I was stationed in Europe for three years and there was plenty of times I would be shopping in local stores and we, Americans was overlooked, locals would step in front of us and get served while we was in lines. Not all the Europeans, but most, or put your change on the counter instead of your hands. Not sure if raised that way, but they can be trained to do better if being placed in customer service of mostly Americans! Thanks for sharing, see you in the next video!!! Happy Birthday, Happy Cruising, and Merry Christmas 🌲🎅🏽🎁🛳️🛳️
😂 Birthday? Ummm, well, it's Jesus' birthday! 😂 Wow. Thanks for sharing your experience. Now I'll know what to expect when I go because I didn't realize that. I totally agree about the dealbreakers! A smile and some common courtesy go a LONG way. Thanks for watching. 🤗💜🛳
Hi Lynnelle, I agree, poor or unfriendly customer service is a no-go for me. Wishing you and your family a wonderful Christmas 💖.
Thank you! You too! 💜🎄🚢
Hi Lynelle! It seems the cruise industry is forgetting about customer service and how important it is in the overall experience of their guests. I just got back from a Viking Rhine River Christmas Market cruise. This was the trip of a lifetime for me and my son and although we enjoyed it overall, I was incredibly disappointed in the service of most of the employees. No smiles, no greetings, no making me feel like they were happy for my business. We had to flag down waiters to bring us menus, order drinks, etc. I expected 5-star treatment for the price we paid and it was 3 star at best.
@doreenhayden-cote553 Oh wow! Thx for sharing that. Now I know I'm not alone. I was SHOCKED that I didn't getting good service & thought maybe I was doing something wrong! Sorry that happened but your comment actually makes me feel better that I'm not alone. I made sure to voice my issues on the survey. Hope it doesn't fall on deaf ears. Thx for watching & commenting. 🌻🛳
Thanks for the honest review. Customer service is huge for me too❤
You’re welcome 😊
Very interesting yo hear all of your observations on the Princess Ship. My wife and I have only sailed on Carnival. Our daughter and her husband did a Royal Caribbean cruise for the first time a few weeks ago. Thanks so much for all you do Lynelle ! God bless you !!!❤
You're very welcome 🤗
FIRST!!! I've been checking periodically for this post. I wasn't trusting the notification alarm! Spill the tea! 🤔
😂😆Y'all are the BEST! A couple of other viewers are gonna fight you. Yeah, I heard about the notification bell being unreliable. Whatever was meant to be will happen. Thanks for watching. 🏆🙌🚢
Thanks for sharing. Perhaps, the Executives at Princess Cruises Lines (PCL), will view your video for training purposes and retrain their staff on the value of Customer Service, especially with being a NEW ship. I couldn't imagine being a newbie on PCL and feeling lost. 😕 😔 🙃
The Cupid Shuffle and the Wobble are my 💃🏽 💃🏽 💃🏽 💃🏽, along with the other dance classes!!!
It's a nice necklace token. I love the "NO Charge" for the laundry services. I guess it was a llllloooonnnnggggg 7 day cruise. N E way, this was my first time hearing about a Bible Study also, which is good. I like the Español class also. I DON'T know WHAT our team is doing. 😠 I'm BIG on Customer Service and it would have been a HUGE issue for me with the noise, room changes, room cleanliness, etc. 😠 😡
🥳 🎉 🎈 🎊 🚢 ⚓️ 🛳
They were more worried about if you had a drink ticket…they are more into buy up’s. That’s why they offer the free stay with other ship credits.
Yep. I agree. 🫤
Great review! I'm a foodie- hence my faves are Virgin Voyages and Celebrity. Poor customer service is a no for me and the clear lack of DEI with respect to marketing their product is also a no for me. There were very few POC on Celebrity but I felt welcome because the staff and other sailors were amazing. I do like the later breakfast on Princess because I don't get up early on vacation. I also like the free laundry, great food and spa.
Oh, wow. Thanks for sharing that. I would like to try Celebrity, even if it's not a free cruise. From other vlogs and comments like yours, I think I would like their cruises! Thanks. 🤗🛳
Merry Christmas Lynelle. You deserve better than what they had to offer. I am sorry you had so many encounters with ‘Karens’. Enjoy what you can!
Thank you! You too! 🤗
We were baffled how easily it was to board Regal Princess…on Carnival it an hour 😂
😂😆 On Carnival, I need my blue chair!
@@PovertyToParadise😂
❤❤finally at the end of your review! I love your honest opinion as a 55+ female sometimes traveling alone!!🙏🥰 Keep on keeping your reviews honest!!🥰🙏
😂 I know right. That took FOREVER & it was wayyyy longer but I kept rewatching to see how I could edit it down more. 😂 Thx for watching! 🙌🏽🏆🎉🛳
My mom loves Princess but she’s 79 😂😂😂 it’s definitely a different vibe.
💝😂😆🏆🏆🏆🏆🏆 #Winning
Lynnelle, where are your shoes?!?!?!?! Cough. Cough. Laundry room! 😂😂😂😢😢
😂🤣😂🤣😂 You were NOT supposed to notice that! 😎
Free laundry on Discovery too. Just FYI.
Hey Lynelle, wow, what a summary. I even got Kirk to watch your whole video. You do a lot of different activities than us, so it was great to see your perspective! We actually cancelled our SUN PRINCESS, and are doing SKY instead, before going on the next transatlantic.
Anyway, thanks for the video. ❤❤ merry Christmas and happy new year. Tori, KirkToriStory
Glad you enjoyed the video. Other commenters are saying try SKY so, I'm excited to hear your feedback on that ship. I'll be looking for that video. Thanks. Merry Christmas and Happy New Year to you both! 🎉🎄🤗🛳
@@PovertyToParadise thanks!
Thank you for sharing all about your experiences. I love Princess Cruise Line because they are a bit more calm and sophisticated, thus the older crowd. No shade intended. When I was younger Royal Caribbean was fabulous and Carnival was fun - however Princess' food is superior! ❤ keep cruising Sis. I'm sailing to South Carribean in March. Hawaii in October and Trinidad in January 2026, all free. Maybe we'll catch up😊 much love ❤️
Yes. I agree the food that I did eat was definitely superb! 🏆Wow! You're rockin' it with the free cruises! 🙌🏽 I don't think I knew there were cruises to Trinidad! #LearnedSomethingNew!!! Thanks for watching. 💝🛳
Thank you for sharing it's so cool to see what's it like on the ship. I only have been on Royal Caribbean .MERRY CHRISTMAS
Right?! I was clutching my pearls! 😅
Ms. Juanita! 🤣😂🤣😂🤣😂
You're welcome Ms. Barbara. Thanks for watching. Merry Christmas 🤗🛳
Merry Christmas!!
Thank you & Merry Christmas 🤗🎄🎉🛳
Princess actually has priced out less than Royal and Carnival for a family of 4 with the Princess plus package and the added gratuities for the other 2 people for an inside cabin for the same sailing of the eastern Caribbean cruise at the same time of year for a 7-night sailing. Royal has become very expensive as they must pay for all the bells and whistles. We actually choose to sail princess because it is not a carnival with a party atmosphere and loud music.
🏆🎉💰 Nice that you were able to get a better value that way. Everyone's experience will definitely be unique. The Princess Plus is no good to me because I don't typically get wifi for the whole cruise & I wouldn't use the beverage package. I'm glad it works for you. 👍🏽🛳
🎄Merry Christmas to you, Lynnelle, to your family, and to all subscribers.🎅🏽🧑🏽🎄🎄
Thank you so much! Merry Christmas and Happy Holidays! ☀️🎄💞🛳🤗
Hearing the same about this ship on other youtube channels. Holland is going to have an even older crowd.😮
You think so? ...stay tuned! 👀🤗
❤the white blouse
@@LO-gp3bv Thanks
Thanks for sharing. I was offered a Princess comped casino cruise and never picked one out. Not sure I’d even try now hearing your experience on the newest ship. I would also say that non friendly crew would be a turn off to me. I am D+ on Royal and it is sometimes a let down when I can’t get the same loyalty perks (even on sister ship Celebrity). At least you got to experience it. I tried Virgin on a match comped and it was a one and done for me on that line (for so many reasons, but CS was awesome). Happy Holidays and New Year.
😂🤣 Yeah, I didn't even apply for Virgin's free cruise. I'm judging them from other content creators and I'm pretty sure I would NOT like them! 😇😂 I don't regret going on Sun. Really glad I got to see for MYSELF what it's all about! Thanks for watching this video. 🤗🌻🛳
I didn't know they had Bible study. So cool
If they aren't friendly and helpful I wouldn't cruise with them. I did a cruise on Norwegian and the staff was friendly, but every time I asked a question, they always gave me the wrong answer. None of the staff was able to give me a single correct answer it was pathetic. I stopped asking for help and figured everything out 9n my own. So sad
Oh wow! Yeah, that sounds just as bad and even more frustrating! wow! 🫤😭🙏🏽
I was loyal to Princess for decades, but after my last cruise earlier this year, I won’t book with them again. Customer service was awful. I don’t understand what has happened but it was bad. Guest services was pretty nice because when you are Elite status they pull you to the front of the line, but the problem didn’t get resolved. We were told by the room steward that they had bed bugs two doors down from our cabin. It just did not get better for the 11 days we were onboard. No more Princess for me.
Wooooow! Thank you for sharing that. Sad that happened and yet glad I'm not alone with this bad experience. I hope they get more consistent with better customer service for their loyal cruisers but I'm with you... it's a NO for me. Thanks for watching. 🤗🛳
How do you keep all your cruises in order. Double booking would be a problem for me.
Hey. 👋🏽 I write them in a notebook and just check the dates before I book a new one. I will admit that I almost double booked once bc I didn't write a cruise down, but I've never made that mistake and am more careful after that. 🫤🛳
@ when I grow up I want to be just like you! Stay safe and a pleasant journey!
Ive never been on a cruise and it’s the one thing I’d love to do. What cruise ship would you recommend for first time cruisers, your age, but would like a drink package and don’t want to go broke. Help a girl out please.
🤗😆 I don't drink, so I can not help you w/ that part, but this video will teach you how to find the most affordable cruises. For a newbie cruiser, I recommend a 5 day cruise on Carnival if you're looking for a party vibe and on Royal Caribbean if you're looking for a relaxed vibe w/ the best customer service. 🤗 a 2 or 3 day is gonna be more like a booze cruise and have a rowdier bunch of passengers, a 7 day or longer might be too long if you decide you hate cruising. 🛳 ruclips.net/video/cHiZcymJDDQ/видео.htmlsi=TqJRrVCMnfzmL9IX
Happy Holidays!
Happy holidays! 😇🎄🛳🎉
I’m so sorry you didn’t enjoy everything about your trip. I am platinum with princess and I’d have to say every ship is different with that being said sun princess is a new ship and I heard a lot different then their royal class ships . I think you should give the other ships a chance before you decide not to cruise with princess ever again. I would definitely recommend Sky princess, enchanted princess , regal and I’m going in sun for the first time in March 2025. I hope and wish you great trips in the future
OK, you're another person who says to try other Princess ships, so, maybe. One day. Maybe. I'd love to hear your thoughts as an experienced Princess cruiser on what you think of Sun after you sail. If you remember, please come back and leave a NEW comment about it. ***RUclips is not good about notifying me about replies but I'll see all NEW comments. Thanks for sharing. I appreciate you. 🤗🌻🛳
53 big girl took it out of me.......mid fifties.... Can relate
🤣😂 I used to be skinny! ...in 5th grade!!! 🤷🏽♀️
Use oxy white revive, it comes in tablet form, and will keep your whites snowy white. Try it on your white top before you toss it, you'll be surprised! I use them on my husbands t-shirts and the older ones are just as white as the newer ones
Noted! 📌 Thanks for the tip! I still have it. Will check that out. Thanks!!! 🙌🏽
Wow I saw that dis, when you said that you didn't drink. I want to cruise inexpensively cause I want to bring my grands with me on a retired teachers budget. What do you do with all your furnishings, since you are living on cruise ships.
@casswms Hi & welcome. I don't have any furnishings. I sold everything and now I travel w/ just a carry-on & a backpack. Please check out other videos on the channel and let me know if you still have questions. Here's a video I think you'll like. ruclips.net/video/NNt5_x4Dw-g/видео.html
Which other cruise line’s status match carnival platinum status
I would love to know this too. I know Royal Caribbean will match status among their 3 brands [RC, Celebrity & Silver Sea] but I haven't heard that about Carnival Corporation... 🫤🤔😊
Thanks for sharing this video. I have been considering trying out Princess Cruise Lines, but after viewing your video, I think I will pass. Customer service and feeling welcome are non-negotiables for me.
Glad it was helpful! Thanks for watching. 🤗🛳
😂😂🥰🙏When you’re just praying to be back on a Carnival ship!!😵😳🙏🙏🤣
😂
Congratulations on your raffle win 🥇
😂🤣 You didn't watch ANY of this video did you? I didn't win any raffles! 🤣😂😆😆😄
I’ll stick to all inclusive resorts like secrets. I don’t want to have to worry about paying for a cup of coffee or a soda let alone a glass of wine at dinner. Secrets has it all together top notch.
👀
Valuable evaluation that this company might review and benefit from. People actually get paid for doing this type of evaluation. Spot checks. Are you about to get a job offer? Who knows. Just say no if they call, youre having too much fun.. make this a full time job and it will be so bad. They will all be wanting you hopefully with the free cruise offers, in your future. Cha-ching$ for you and priceless for the cruise lines. The food and view is about all that interested me.. casino-no, circus-no, booze-no, barber-bald, dancing-maybe, raffles-maybe. Im 60 and I like variety of people.. age and otherwise too. Not impressed either. Customer service is most important because sometimes they are the most interesting people on the cruise. Thanks for the 411
Wow unfortunate how much you disliked the cruise. What a blessing to you to be able to ruise for free, what a shame you were so unhappy
Princess Cruises is mostly 50+. Fewer younger fighting drunk people, people acting crazy or getting into fights, and a lot fewer children. Holland America is mostly 65+ and especially the longer cruises because those are mostly retired. There will be a few younger people, but mostly guests will be older.
😆🤗So I hear. I have been cruising on RC & CCL since 2001. This year, I did 15 cruises on RC & 11 on CCL. NEVER have I seen ANY of that. I know it happens...I see the YT vids. I heard that Princess was supposedly a "better" crowd and that HAL is old people. In MY personal experience so far, ALL OF THAT has been WRONG!!! 🤗💗🚢
@@PovertyToParadise Princess is usually "moneyed" older people which means you don't have to worry about anything you have when you lay it down somewhere. (I've been on CCL and asked a barboy on the Lido deck and asked him if I could make a ladies room run and leave my stuff on my chair; his response - "not with these people. I've been on 10 CCL). I've been on a 4-day HAL when they had a new ship and it was fun and there were lots of old people there, but some young ones too since it was only a 4-day cruise. But the bartenders on HAL told my friend that usually by 9:00 p.m. everyone is in their cabins getting ready to go to sleep; but this is on the LONG cruises 30 to 180 days for HAL.
Yeah same experience. Brushed me aside without premium or plus
Sorry to hear that. Thanks for the comment! 🤔🫤
Lunch beginning at noon could cause some of the overcrowding we keep hearing about.
Virgin Voyages offer that same deal they will match your casino offers
Yep! 🙌🏽🏆🎉
Hopefully you filled out the end of cruise survey.
😂😆 Yep! On final day, I had nothing but time! 😆🤷🏽♀️🤦🏽♀️
Wow! In the beginning your expectations were not met. 😤
Oh too bad about the customer service on Sun Princess! I had heard its design is not conducive to intuitive ship exploring.
I like the smaller older ships. I didn’t have any problems on the Crown when we went to Alaska from SF. Princess does have issues with the fact that there is not enough room in the Dome or Theatre for everyone to attend on the Sun specifically! Therefore the folks who always show up early to get a seat WILL probably be the older, or Premiere Package folk or Princess Elite Level of the Captain’s Club.
There have been lots of ship tours about the Sun on You Tube so for more info I recommend folks to watch there.
The Sun doesn’t appeal to me personally, I like smaller Princess ships where you can connect with the crew on a more personal level. You are probably right about the European crew cultural differences (I have heard You Tubers mention that on purely European cruise ships as well. )
I’m just hoping that this newer design that will also be on the new Star Princess will be improved! ❤
Oh, that's an interesting perspective. I actually like the design of the ship [except the limited seating] and felt each area was separate and didn't run over into each other. Everyone has different preferences. I hadn't thought about the elite statuses being the more mature guests, but that totally makes sense!!! Thanks and thanks for watching. 🤗🛳
Room service was old and cold on majestic
Wow! 🫤
Ok I am going to confess, we were young and poor, hubby was in college, had 4 kids under the age of 7..we won some concert tickets..the point is not only do black people sneak booze in to a concert, but my Spanish hubby and this little white girl we did it too..I put it in a empty hand cream bottle. 😊
😂🤣😂 4 kids under 7!? You needed booze! and money! 🏆
They are all grown up..ages 40, 39 and twins 37..and 9 grandkids.
Hubby graduated from college, then I went about 10 years later and graduated.
Education is so important, if we could do it with 4 kids and booze that tasted like
lotion, anyone can..😅
Love your channel.
😂Every single person (I’m white 59) and their brother is trying to sneak alcohol onto a cruise ship!!😂If you actually get your hooch onboard 🎉🙏👍!!
I had pretty bland food and service on princess
Wow! That wasn't on "Sun" Princess, right?! None of the food I tried was bland. 🤔😆🤷🏽♀️
😳😵🥴🤢That hair that’s not yours!! You know that they haven’t cleaned a single thing!!🤢😵😳😢
That’s appalling customer service😮
I would contact the cruise line. That is not acceptable!!
I can’t believe that people look down on people due to race !!! We are all equal in God’s eyes !!! 😢
💜
A I.V Room?
I know right!!! 😆
Burger king lol
😂 ...King Burger!!!
Princess is always canceling. They should be sued. They market and then cancel ports.
@@roxcee6710 hmmm. I did not know that
Oh that’s sad, but it seemed like you didn’t really give it too much of a chance but I understand we all feel what we feel. I am disappointed about the customer service usually it’s top-tier.❤
👀 I didn't give it much of a chance? I think you watched a different video. 🫤😎 I gave them LOTS of chances. Sometimes we fail tests, and they definitely deserved a low score this time. They have millions of loyal guests so I'm certain others are not receiving the same treatment I was given. It's a no for me. 🌻🤗
The Norwegian Getaway is RACIST! At least you weren't followed around and stalked for 15 days.
GASP!!! 😭😢🤐😩😟